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Having trouble? Here are solutions to the most common issues.

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I ran out of credits

Your credits are shown in the bottom left (web) or Profile/Settings (mobile). To get more:
  • Free credits: Use the referral program to share your referral link and earn credits through referrals
  • Pay-as-you-go: Buy extra credits anytime, or enable Auto reload for automatic top-ups when your balance runs low
  • Upgrade: Higher plans include more credits each month

Plans & Credits

See all plans and credit options

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My app isn’t generating

If the AI isn’t responding or your app isn’t building:
  1. Check your credits — generation requires credits. See your balance in the bottom left (web) or Profile (mobile)
  2. Start a new chat — tap the ”+” button to start a fresh conversation
  3. Simplify your prompt — try a shorter, clearer description of what you want
  4. Check your internet connection — Vibecode requires an active connection

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The preview isn’t loading

If the in-app preview is blank or stuck:
  1. Wait a moment — complex apps may take a few seconds to load
  2. Refresh the preview — tap the refresh button in the preview area
  3. Check the deploy status — if your app is deployed, make sure the deployment is active
  4. Try a different device — test on the web app or scan the QR code on your phone

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Auth/login isn’t working

If users can’t sign in or get stuck on the login screen:
  1. Check your auth configuration — ask the AI to “verify the auth configuration, especially cookie settings and trusted origins”
  2. Check environment variables — make sure GOOGLE_CLIENT_ID and GOOGLE_CLIENT_SECRET are set in the Backend section of your ENV tab (not Frontend)
  3. Check Google Cloud Console — verify your redirect URI matches exactly: https://YOUR_BACKEND_URL/api/auth/callback/google
  4. Redeploy after changes — environment variable changes require a redeployment
See the Google Sign-In setup guide for the full setup checklist.

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My app looks broken on device

If your app looks different on a real device vs. the preview:
  1. Check native UI components — use the Native iOS UI Components prompts to get proper native styling
  2. Test on the actual device — the preview is an approximation; scan the QR code for a real test
  3. Ask the AI to fix it — describe what looks wrong and share a screenshot if possible

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Deployment isn’t working

If your deployment fails or your deployed app has issues:
  1. Check environment variables — make sure you’re using production API keys, not test keys
  2. Review build logs — check the Logs tab in your deployment dashboard for errors
  3. Verify your app works locally — make sure everything works in the Vibecode preview before deploying
  4. Check deployment billing — if your deployment is outside your included allowance, add or update your payment method
See the Deployment guide for the full walkthrough.

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App Store submission failed

If your build fails when submitting to the App Store:
  1. Check Expo token — make sure your access token hasn’t expired
  2. Check the Expo Launch flow — if Expo Launch opened but stalled, complete any required Apple login or team selection steps there
  3. Sign all agreements — go to App Store Connect and accept any pending terms
  4. Check the bundle ID — it must be unique and follow the format com.company.appname
See the App Store deployment guide for the full process.

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